SPECIAL SHIPPING INFORMATION DURING COVID-19
We've provided a chart below to outline fulfillment expectations. You should also expect possible shipping delays within the US and worldwide.
We appreciate your understanding and hope to keep you apprised as our production times begin to return to normal! In the meantime, thank you for shopping at Cases by Kate and CBK Co.
Cases by Kate Return Policy
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, please contact us and we will submit a claims which must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our fulfillment center are covered at their expense.
If you notice an issue with any of our products, please email us at [email protected] immediately so that we can report the issue to our fulfillment center and process a new order as a replacement.
Valid Reasons for Returns:
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility. We will confirm an updated address with you and the order will be delivered to the corrected address.
Unclaimed - Shipments that go unclaimed are returned to our fulfillment facility and you will be liable for the cost of a reshipment.
Returned by Customer - Please understand that your Case by Kate and/or CBK Company product is custom made just for you and therefore, we are unable to refund orders for buyer’s remorse. Should you have an issue with size, you will need to place a new order. Please contact us at [email protected] to arrange the return and reorder. Note that Cases by Kate does not offer even exchanges due to the custom nature of our products. However, we can offer a discount code for any additional orders.